Terms & Conditions

Effective Date: 20 July 2026

Welcome to Total PPE South Africa. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Total PPE South Africa is an online retailer supplying personal protective equipment (PPE), workwear, safety equipment, and related products throughout South Africa.

For any enquiries, please contact us using the details provided on our Contact Us page.

2. Acceptance of Terms

By browsing this website, creating an account, or placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

3. Products

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However:

Product images are for illustration purposes and may vary slightly from the actual product.

Colours may appear differently depending on your device.

Product specifications may change without prior notice where required by manufacturers.

4. Pricing

All prices displayed on this website are in South African Rand (ZAR).

Prices include VAT where applicable unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Pricing errors may occasionally occur. If an incorrect price has been displayed, we reserve the right to cancel the order and provide a full refund where payment has already been made.

5. Orders

Submitting an order does not automatically constitute acceptance.

An order is only accepted once:

Payment has been successfully received (where applicable); and

The order has been confirmed by Total PPE South Africa.

We reserve the right to decline or cancel any order for reasons including but not limited to:

Product unavailability

Pricing errors

Suspected fraud

Incorrect customer information.

6. Payment

We accept secure online payments through approved payment methods available at checkout.

Payments processed through PayFast are encrypted and handled securely. Total PPE South Africa does not store customers' banking or card information.

Total PPE South Africa remains responsible for all aspects of the transaction, including customer service, order fulfilment, delivery, returns, and dispute resolution.

7. Shipping and Delivery

Delivery times may vary depending on product availability and delivery location.

Estimated delivery periods are provided as guidelines and may be affected by:

Courier delays

Public holidays

Weather conditions

Events beyond our reasonable control

Risk in the products passes to the customer upon successful delivery.

8. Returns and Refunds

Returns and refunds are governed by our separate Returns & Refund Policy.

Customers may request returns in accordance with the Consumer Protection Act of South Africa and our published returns policy.

9. Product Availability

Products displayed on our website are subject to availability.

If a product becomes unavailable after an order has been placed, we may:

Offer an alternative product;

Delay shipment until stock becomes available; or

Issue a full refund.

10. Customer Responsibilities

Customers agree to:

Provide accurate information.

Keep login credentials secure.Use the website lawfully.

Not misuse or interfere with the operation of the website.

11. Intellectual Property

All website content, including but not limited to:

Logos

Images

Product descriptions

Graphics

Text

Design

Software

remains the property of Total PPE South Africa or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by South African law, Total PPE South Africa shall not be liable for:

Indirect losses;

Consequential damages;

Loss of profits;

Business interruption;

Delays caused by third parties beyond our reasonable control.

Nothing in these Terms excludes any rights granted to consumers under applicable South African legislation.

13. Privacy

Customer information is collected and processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

14. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, or privacy practices of external websites.

15. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access.

Maintenance, technical issues, or circumstances beyond our control may temporarily affect availability.

16. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on this website.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

18. Contact Information

For any questions regarding these Terms & Conditions, please contact Total PPE South Africa using the contact information published on our Contact Us page.